AI agent

An autonomous software system powered by AI that can perform multi-step tasks, make decisions, and interact with tools or APIs on behalf of users.

An AI agent is a software system that uses AI (typically LLMs) to autonomously perform tasks — answering support queries, researching data, executing workflows, or interacting with external tools. Agents differ from simple chatbots by handling multi-step processes with decision-making capability.

See our case studies for real-world product examples.

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